Northland Tool’s Warranty

LIMITED WARRANTY

Northland Tool & Electronics, Inc. (NTE) warrants that proper workmanship and parts without defect will be used in the repairing or rebuilding of spindles. Any parts that prove to be defective under normal use will be replaced or repaired and any improper workmanship will be corrected at no charge to the customer under the limitations and conditions as set forth below.

WARRANTY LIMITATIONS

The warranty time limit is for a period of twelve (12) months for a machine tool spindle commencing from the time the rebuilt or repaired item is originally shipped from NTE.
Warranty does not apply if the spindle has been subjected to accident, damage during installation or otherwise, abuse, incorrect service, misuse, or alteration.
Warranty does not apply if the spindle has been subject to contamination or improper lubricant.
NTE assumes no liability for any secondary or consequential damages such as those for downtime, lost business, spindle removal cost, etc. associated with a warranty issue.
This Warranty is effective exclusively with the original NTE customer.
NTE will assume the cost of standard ground return transportation to the customer for all items covered under this Warranty.
This Warranty is strictly limited to the terms stated herein. No other warranties, expressed or implied, or additional remedies including warranties of merchantability or fitness for a particular use are granted or shall apply.
The terms of this Warranty shall be applied consistent with and under the laws of the State of New Hampshire.

Your staff is amazing. I dropped off my spindle at the repair facility and I was met by four guys in the shipping and receiving department and they absolutely understood what I needed for my little woodworking spindle it was fixed properly. Everyone was professional machine is back up and running, it works properly no play, not overheating. The machine now cuts better with less noise. I saw other spindles there from Hubble telescope and an aircraft facility. I knew I was in good hands.

— Scott Masi, Chairman Of Maine

I really didn’t expect this; You guys really pulled it off! My many thanks to your outstanding crew for helping us get back into production.

— Dan Eaton, Taylor Metalworks

Its great not to be sending spindles out on a regular basis since you addressed my problems, but I know they will still be coming sooner or later. Never a problem when we get them back , run better than new. Hope everything is ok there. Please tell everyone there that we here appreciate everything that you do to keep us up and running and the quick turnarounds. Have delt with the rest now deal with the best. Have a great week end and up and coming holiday.

— Northland Customer

Thank you NTE just received spindle today and WOW ! what a nice job. Can’t wait to use it. Thank the Northland team for us for a job well done 

— Northland Customer

Both of the spindles that you repaired are on the machines and running great. We don’t have any spares for those grinders. We probably will not be purchasing a spare, as you have been able to turn around the repairs quickly and the price of a spare is cost prohibitive.

— Northland Customer

I am writing to thank Northland Tool for going the extra mile and saving my company from expensive machine downtime and expensive repairs. We have always sent our Chiron spindles for repair as a shaft with bearings. None of our previous rebuilders pointed out the bearing fretting or the fact that the housing in the machine was out of tolerance and causing premature failure to the spindles. After Northland fixed the housings the spindles have never sounded as good or run as well! Great job guys!

— Northland Customer

The detailed cause of failure reports and the expert technical advice that Northland Tool provides is bar none the best I have ever seen. We struggled to keep two of our large our milling spindles running for longer than 6 to 12 months. Northland Tools evaluation showed that the hydraulic nuts were not holding the assembly together causing premature spindle failure. We discussed this in detail and mutually decided to modify the spindle shaft to prevent this from occurring again. The first spindle we performed this on is still in the machine running like new after 3 years. That’s over three times the life of previous repairs and it’s still going strong. Easily over $40,000.00 of savings so far on that one machine and counting.

— Northland Customer

Your people go above and beyond the call of duty when it comes to spindle repair. When we had difficulty with the spindle installation and we were able to talk directly to a spindle technician that helped us troubleshoot the issue it helped us out of a bind. We have sent several spindles to you and have nothing but great things to say.

— Northland Customer

Thank you for your attention with my quick turn spindle repair. Your status updates allowed me to plan around machine downtime and I now know that you deliver on your promises. In the past other spindle repair vendors talked a big game and consistently failed to deliver. You not only delivered my spindle before the due date but you kept me informed throughout the entire repair process.

— Northland Customer

You performed a miracle with my BIG PLUS spindle. After crashing the spindle severely damaging the taper we found that a replacement spindle was not only cost prohibitive but had a long delivery. Your repair was a fraction of the cost of new and you never would know that the spindle was damaged to the extent it was.

— Northland Customer

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